Privacy and Policy

FemmeKare (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information you share with us. 

This Privacy Policy explains how FemmeKare collects, uses, stores, and protects your information when you visit our website, use our telehealth platform, schedule appointments, communicate with our team, or receive healthcare or therapy services from licensed providers through FemmeKare. 

We are committed to handling patient information responsibly and in accordance with applicable privacy and healthcare laws, including HIPAA where applicable. 

1. Information We Collect

The information we collect depends on how you use FemmeKare and the services you request. 

1.1 Personal Information 

We may collect personal information that you provide directly to us, including: 

• Name 

• Email address 

• Phone number 

• Date of birth 

• Address 

• Billing and payment-related information 

• Appointment information 

• Account information 

• Other information you provide when booking or using our Services 

1.2 Health and Medical Information 

When you receive healthcare or therapy services through FemmeKare, you may provide health-related information that is necessary for licensed providers to evaluate and manage your care. 

This information may include: 

• Medical history 

• Mental health history 

• Current symptoms or health concerns 

• Current or previous medical conditions 

• Medications 

• Allergies 

• Treatment history 

• Information submitted through intake forms or questionnaires 

• Information discussed during telehealth appointments 

• Diagnoses or clinical assessments 

• Treatment plans 

• Provider notes 

• Prescription-related information, where applicable 

• Other information relevant to your healthcare or therapy services 

Certain health information may qualify as Protected Health Information, or PHI, under HIPAA when it is created, received, maintained, or transmitted by a covered healthcare provider or other regulated entity. 

1.3 Non-Personal and Technical Information 

When you use the FemmeKare website, certain technical information may be collected automatically, including: 

• Browser type 

• IP address 

• Device information 

• Operating system 

• Pages visited 

• Website usage information 

• Cookie or similar technology identifiers 

This information may be used to maintain website functionality, improve user experience, and support security. 

2. How We Use Your Information

We may use personal and health information for purposes such as: 

2.1 Providing and Managing Services 

We may use your information to: 

• Create and manage your account 

• Schedule and manage appointments 

• Connect you with licensed healthcare providers 

• Facilitate telehealth consultations and therapy sessions 

• Support clinical evaluation and treatment 

• Maintain healthcare and administrative records 

• Provide patient support 

• Process payments and transactions 

2.2 Communicating with You 

We may use your contact information to send: 

• Appointment confirmations 

• Appointment reminders 

• Service-related notifications 

• Account updates 

• Patient-support communications 

• Important changes to our Services 

• Promotional communications, where permitted and where you have provided any required consent 

2.3 Legal and Regulatory Compliance 

We may use information as necessary to comply with applicable: 

• Healthcare regulations 

• Privacy requirements 

• Licensing requirements 

• Legal obligations 

• Court orders 

• Government or regulatory requests 

Where applicable, healthcare information will be handled in accordance with HIPAA and other applicable federal and state privacy laws. 

3. Medical Records and Patient Information

Healthcare or therapy services provided through FemmeKare may result in the creation or maintenance of a medical or clinical record. 

Medical records may include information such as: 

• Medical or mental health history 

• Symptoms 

• Clinical assessments 

• Diagnoses 

• Treatment plans 

• Provider notes 

• Prescription information 

• Relevant communications 

• Appointment information 

• Other information used in connection with your care 

Medical records are treated differently from ordinary website information. 

Healthcare records may be required to be maintained for a specific period under applicable federal or state laws, professional requirements, or healthcare regulations. 

For this reason, closing your FemmeKare account or requesting deletion of personal information may not result in deletion of medical records that must legally be retained. 

4. How We Share Your Information

FemmeKare does not sell or rent your personal information to third parties. 

We may share information when necessary to provide our Services, support your care, operate our platform, or comply with applicable law. 

4.1 Licensed Healthcare Providers 

Personal and health information may be shared with licensed healthcare providers involved in your care. 

Providers may use this information to: 

• Review your healthcare needs 

• Conduct clinical evaluations 

• Provide healthcare or therapy services 

• Develop treatment plans 

• Document your care 

• Communicate with you regarding treatment 

• Meet applicable legal and professional requirements 

4.2 Service Providers 

We may share information with third-party service providers that assist us with functions such as: 

• Payment processing 

• Website hosting 

• Technical support 

• Communications 

• Security 

• Platform operations 

These providers are expected to use information only as necessary to perform services on our behalf and in accordance with applicable privacy requirements. 

4.3 Legal and Regulatory Authorities 

We may disclose information when required or permitted by law, including in response to: 

• Court orders 

• Government requests 

• Regulatory requirements 

• Law enforcement requests 

• Public health requirements 

• Legal proceedings 

• Situations involving health or safety where disclosure is legally permitted 

5. How Health Information May Be Used or Disclosed

Where applicable, health information may be used or disclosed for legitimate healthcare purposes, including: 

Treatment 

Healthcare information may be used by licensed providers to evaluate, coordinate, and provide your care. 

Payment 

Information may be used or disclosed as necessary to process or administer payment for healthcare services. 

Healthcare Operations 

Information may be used for appropriate healthcare operations, including: 

• Quality assurance 

• Clinical review 

• Compliance activities 

• Administrative functions 

• Record management 

• Security 

• Operational support 

Other Uses Permitted by Law 

Health information may also be used or disclosed when required or permitted under applicable healthcare or privacy laws. 

Certain uses or disclosures may require your authorization. 

Where legally permitted, you may revoke an authorization in writing. A revocation generally will not affect actions already taken based on a valid authorization. 

6. Data Security

FemmeKare takes reasonable steps to protect personal and health information. 

We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, use, loss, alteration, or disclosure of patient information. 

These safeguards may include: 

• Secure transmission of sensitive information 

• Access controls 

• Authentication measures 

• Restricted access to patient information 

• Secure systems and technologies 

• Administrative privacy and security procedures 

Where applicable, FemmeKare and healthcare providers use safeguards designed to support HIPAA-compliant handling of Protected Health Information. 

Although we take reasonable measures to protect information, no method of electronic transmission, storage, or internet communication is completely secure. Therefore, we cannot guarantee absolute security. 

7. Telehealth Privacy

FemmeKare provides secure telehealth services that allow patients to communicate with licensed healthcare providers remotely. 

Patients can also take steps to help protect their privacy during virtual appointments. 

We recommend that you: 

• Join appointments from a private location when possible 

• Use a private and trusted internet connection 

• Protect your account password and login credentials 

• Avoid sharing access to your account 

• Use headphones when additional privacy is needed 

• Be aware of people or devices nearby that may be able to hear your conversation 

8. Cookies and Tracking Technologies

FemmeKare may use cookies and similar technologies to support website functionality and improve your browsing experience. 

Cookies may be used to: 

• Maintain website functionality 

• Remember preferences 

• Understand how visitors interact with our Site 

• Support website performance and security 

You may manage or disable cookies through your browser settings. 

Disabling certain cookies may affect how some parts of the Site function. 

9. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have certain rights regarding your personal and health information. 

You may be able to request: 

Access to Your Information 

You may request access to certain personal information or medical records maintained about you. 

Correction of Information 

You may request that inaccurate or incomplete personal or health information be corrected or updated. 

Deletion of Personal Information 

You may request deletion of certain personal information, subject to applicable legal requirements. 

Medical records or other information that must be retained under healthcare or legal requirements may not be eligible for deletion. 

Confidential Communications 

Where applicable, you may request that healthcare-related communications be sent to you using a particular method or at a particular address. 

Restrictions 

You may have the right to request certain restrictions on how your health information is used or disclosed. 

Not all requested restrictions are required to be accepted. 

Accounting of Certain Disclosures 

Where required by applicable law, you may request information regarding certain disclosures of your health information. 

Personal Representative 

A legally authorized representative may be permitted to exercise certain privacy rights on your behalf. 

Privacy Complaints 

If you believe your privacy rights have been violated, you may contact FemmeKare using the information provided below. 

Where HIPAA applies, you may also have the right to submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights. 

FemmeKare will not retaliate against you for making a good-faith privacy complaint or exercising a legally protected privacy right. 

10. Data Retention

We retain personal information for as long as reasonably necessary to: 

• Provide our Services 

• Maintain business and healthcare records 

• Meet legal and regulatory requirements 

• Resolve disputes 

• Maintain security 

• Enforce applicable agreements 

Medical and clinical records may be retained for longer periods when required by healthcare laws, state requirements, licensing rules, or other legal obligations. 

11. Children’s Privacy

FemmeKare Services are intended for individuals who are 18 years of age or older. 

We do not knowingly collect personal information from children under the age of 18 through our Services. 

If we become aware that personal information has been collected from a minor in a manner that is not permitted, we will take appropriate steps in accordance with applicable law. 

12. SMS and Text Messaging Privacy

If you provide consent to receive SMS or text messages from FemmeKare, your opt-in information will be used for purposes related to the messaging services for which you provided consent. 

We will not share your SMS opt-in information or consent with third parties for purposes unrelated to providing those messaging services. 

We may share information necessary to provide text messaging services with vendors involved in delivering those communications, such as: 

• Messaging platform providers 

• Telecommunications providers 

• Other vendors supporting SMS delivery 

Text messaging originator opt-in data and consent will not be shared with third parties for unrelated marketing purposes. 

13. Third-Party Websites and Services

Our Site may contain links to websites or services operated by third parties. 

FemmeKare is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review the privacy policy of any external website before providing personal or health information. 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in: 

• Our Services 

• Technology 

• Privacy practices 

• Healthcare requirements 

• Applicable laws and regulations 

Any updated Privacy Policy will be posted on the FemmeKare website. 

Changes will become effective when posted unless otherwise stated or required by applicable law. We encourage you to review this Privacy Policy periodically. 

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: 

Phone: (520) 800-6043